Customer Service & Warehouse Operative Job Description

Job Title

Customer experience and warehouse operative. 

Position Type

25 hrs/week

(Mon – Fri, 9.30am – 2.50pm)

Department

Office

Direct Supervisor

Emma Hurst

Job Summary

Responsible for the day-to-day customer service, order processing and general warehouse operations at the Muntjac Trading Ltd base in Bromsgrove, UK. Monday – Friday position.  

Emailing, Phoning and in person customer service, dealing with all order enquiries through our online and physical store. Undertaking daily, weekly and monthly scheduled tasks within the warehouse to aid in the smooth running of the business.

Responsibilities

·        The first port of call for our customers when contacting Muntjac Trading Ltd regarding an order/potential order/product query.

·        Daily Email, Phone and in person communication with our customers in relation to their orders/potential order/product queries.

·         Preparing weekly/fortnightly stock and packing material inventory reports for the procurement operative.

·         Assisting with packing stock ready for shows from April – September.

·       Supporting personal responsible for procurement, trade customers, sponsorship and marketing when required.

·      Maintaining an orderly working environment for efficient order processing.

Job Requirements

·     Previous experience in retail, customer service, or a related field is preferred but not mandatory.

·     Computer literate. Able to use Outlook, Excel, Word and willingness and ability to learn our online retail software.

·     This job requires both independent and team working.

·    Knowledge of gundog training/countryside sport would be advantageous but not mandatory.